Contracts Staff recruitment Staff training Follow-up of servicesMeasure of customer satisfaction ...
Ability of the electronic archiving system to ensure availability, integrity, confidentiality and traceability of electronic archives, Organisation and control&nb ...
Principles and framework governing the interventions Customer reception, information and contact Request processing Equipment installation and commissioning Service delivery Billing and collection Service complet ...
Assistance with the identification of the need Information on the service Administrative and commercial management of training courses Design of the educational product Organisation of training courses Provision of training courses Assessment ...
Support in project management Project assessment by a group of experts Reception of the entrepreneur Supply of premises and shared services Connection with a partner network Monitoring of the company Continuous improvement of the service Analysis of ...
- making the commercial offer and the contract, - delivery of archival and logistical services, - management of storage sites and staff. ...
The rules for the collection, moderation and publication of reviews are displayedThere shall be no selection of the consumers entitled to submit a review, nor of the published reviewsThe reviews correspond to consumer experiences and identified autho ...
Use of renewable energy sourcesEnergy and water savingsResponsible purchasingReduction of waste generation and use of dangerous materialsLocal environmental improvementIntegration of other criteria related to sustainable development ...
- The quality of the welcome and care provided to families - Clarity and accuracy of the service offer (including details of services and their prices) - Compliance with ethical principles (including the confidentiality of information relating to the ...
Compliance with ethics and well-being rulesQuality of information provided and receptionComfort and safety of the living conditionsReliability and personalization of services and careQuality of human relations and social linksStaff CompetenciesListen ...
Information and protection of customers during interactions. Availability and accessibility of contact points. Respect of announced deadlines. Relevant and accessible answers. Accompanying customers during interactions. Taking into account the s ...
Reception and information: approach, environment, equipment of premises, Real-time reception (face-to-face or phone), deferred reception (mail, online) Management of the information and documentation Promotion/communication: strategy, tools/communica ...
Information provided in the catalogue or the brochure Hosting Educational content School and additional activities management Teacher Satisfaction management ...
Quality of audiometric tests Prosthetic fit and choice quality; Facilities and equipment Information and advice given to the customer; Effectiveness control and monitoring Coordination with the prescriber; After-sales service and suppl ...
RESIDENTIAL MOVES : Reception Moving After-sales serviceFURNITURE STORAGE : Reception Storage conditions Customer relationship management ...
Reception of users Support and informationAverage response time: 30 minutesAverage of 60% of on-the-spot breakdown services (excluding limited-access roads)Intervention vehiclesOnboard equipment and suppliesDocuments intended for the userStaff qualif ...
Security Electromagnetic compatibility Mechanical safety Ability to work ...
Resistance to penetration Resistance to drop test Resistance of handles Waterproofness ...
Well-being strategy, ethical framework and respect for rights Listening, welcoming and assessing the request Developing the service proposal, the quotation,  ...
Cleanability performanceFunctional performance: heating, cooling and isothermal propertiesPower consumption and energy efficiency index ...
CONDOMS :Absence of perforationDimensionsPressure and burst volumeAmount of lubricant compatible with a condomPackagingIntegrity of packagingLUBRICANTS :Compatibility of the lubricant with a reference condom with burst pressure check ...
General characteristics on the associated products integrated in the system Characteristics on the input/output systems Characteristics on the power supply and operating time Safety and security of the system's operation Efficiency verified by endura ...
Expansion in the cone calorimeter. ...
The product is identical, in the sense of the product identification, to the original NF certified model of productThe product has passed the detection tests according to the reference standard(s)The company that reconditioned in accordance with the ...
Life cycleDesign of the product with the aim of its reparabilitySustainability of the offer of spare partsReduction of the energy consumption in phase of useLimitation of the environmental impactsLimitation of the contents in dangerous substancesMana ...
The renovation of the extinguisher is done in accordance to the design of the original NF-EXTINGUISHERS certified model. The company, which renovates in accordance with the NF 383 rules of certification, has trained and qualified personnel. It ensure ...
Life cycle Design of the product with the aim of its reparability Sustainability of the offer of spare parts Reduction of the energy consumption& ...
The NF Service certified caracteristics are :Commercial relationshipsMaintenanceOrganizational arrangements and customer satisfactionStaff The APSAD additional certified caracterisitcs are :DesignRealizationReceipt and initial compliance verification ...
See the Certification Rules ...
Reception: Systematic provision of information about the company Identification of the need: Customer requirement clearly identified Contract: Presentation of a detailed offer and signature of a contract Maintenance: Compliance with intervention f ...