Taking customer expectations into accountGuarantee of available informationRegularity / punctualityCleanliness and condition of infrastructure, equipment and transport modulesFight against fraudCustomer considerationManagement of customer claimsMeasu ...
Principles and framework governing the interventions Customer reception, information and contact Request processing Equipment installation and commissioning Service delivery Billing and collection Service complet ...
The rules for the collection, moderation and publication of reviews are displayedThere shall be no selection of the consumers entitled to submit a review, nor of the published reviewsThe reviews correspond to consumer experiences and identified autho ...
Use of renewable energy sourcesEnergy and water savingsResponsible purchasingReduction of waste generation and use of dangerous materialsLocal environmental improvementIntegration of other criteria related to sustainable development ...
- The quality of the welcome and care provided to families - Clarity and accuracy of the service offer (including details of services and their prices) - Compliance with ethical principles (including the confidentiality of information relating to the ...
Compliance with ethics and well-being rulesQuality of information provided and receptionComfort and safety of the living conditionsReliability and personalization of services and careQuality of human relations and social linksStaff CompetenciesListen ...
Information and protection of customers during interactions. Availability and accessibility of contact points. Respect of announced deadlines. Relevant and accessible answers. Accompanying customers during interactions. Taking into account the s ...
Reception and information: approach, environment, equipment of premises, Real-time reception (face-to-face or phone), deferred reception (mail, online) Management of the information and documentation Promotion/communication: strategy, tools/communica ...
Information provided in the catalogue or the brochure Hosting Educational content School and additional activities management Teacher Satisfaction management ...
RESIDENTIAL MOVES : Reception Moving After-sales serviceFURNITURE STORAGE : Reception Storage conditions Customer relationship management ...
Reception of users Support and informationAverage response time: 30 minutesAverage of 60% of on-the-spot breakdown services (excluding limited-access roads)Intervention vehiclesOnboard equipment and suppliesDocuments intended for the userStaff qualif ...