28 Nov NF Service – Customer relationship (NF345) – MARQUE NF
Posted at 13:55h
in Consumer services
Caractéristiques :
Information and protection of customers during interactions.
Availability and accessibility of contact points.
Respect of announced deadlines.
Relevant and accessible answers.
Accompanying customers during interactions.
Taking into account the satisfaction and the perception of the customer.
Analysis and consideration of customer complaints.
Organisme certificateur :
AFNOR Certification