Caractéristiques :
Reception and information:
approach, environment, equipment of premises,
Real-time reception (face-to-face or phone), deferred reception (mail, online)
Management of the information and documentation
Promotion/communication: strategy, tools/communication material, promotional activities
Production and marketing of tourist products and services
The store: selection, sale, stock management
Creation and management of events
Assessment and improvement of the service quality
Personnel management
Environment management
