NF Service – Funeral services: organisation of funeral ceremonies (NF407) – MARQUE NF

Caractéristiques :

– The quality of the welcome and care provided to families
– Clarity and accuracy of the service offer (including details of services and their prices)
– Compliance with ethical principles (including the confidentiality of information relating to the deceased)
– Structured organisation and communication between the various stakeholders
– The quality of the service and the tributes paid in accordance with the families' expectations.
– Evaluation of customer satisfaction
– The valorisation of know-how (competence, training, staff qualification)