Caractéristiques :
Reception: Systematic provision of information about the company
Identification of the need: Customer requirement clearly identified
Contract: Presentation of a detailed offer and signature of a contract
Maintenance: Compliance with intervention frequencies
Maintenance: Inspection form sent to the client
Customer follow-up: Duty to Advise
Customer follow-up: Recording and processing of claims
Customer follow-up: Guarantee of confidentiality
Staff: Technical staff trained in sufficient numbers
Staff: Technical manager clearly identified
Material resources: Use of suitable material resources
Measurement of customer satisfaction
Organization: Control of any sub contractors
Organization: Subscription of necessary insurances
System design: Choice of a fire extinguisher type appropriate to the risk, sufficient number of fire extinguishers and appropriate location of fire extinguishers
Implementation: Satisfactory setting of extinguishers
